I’m sorry I’ve been absent on our tumblr blog. I get a little shy about writing to the world at large sometimes.
I have also been VERY FRUSTRATED with our Eternity feature. We keep patching it and then, shortly thereafter, we start to get reports again about it not working. I have debated taking the feature down altogether, but also find all of that data so so interesting. It’s a feature I myself always check and don’t want to lose!
In the meantime, during this eternally long drama about Eternity, Buster has been working on deadline after deadline for his primary job and just doesn’t have very much time to code for our little site. The only other person I trust with our privacy is Mario, who was at the helm in Customer Service before I took over in January of 2012. Mario is a great engineer, and has a lot of love for 750words, and would never compromise our privacy. We love him!
I contacted him last week about re-writing some portions of our Eternity feature and hopefully doing more than just a patch up job (since the patches keep breaking). He is more than happy to assist us, but is also working on a crazy deadline at work. His project ends in mid-August, and he says that he can make himself available to us at that point to fix the problems we’ve been having.
I realize that this is still weeks away, but alas it is our best option for a real live, long term, fix.
Thanks as always for your patience in the matter.
In other news, I am enjoying hearing from all of you in our customer service forum and through email. It is always heartening to hear your stories and know about all the many voices we have on our site. it helps me so much to communicate with you all through these messages and know that there a real, vibrant, work being accomplished on our site. Thank you for that and keep it all coming!!
Happy summer, happy writing, and happy days to you all!
My very best,
Busy times here, as usual. We’ve had an important houseguest and hosted a lovely spring fling at our home over the weekend. I have definitely not kept my streak running during this time and, more importantly, I’ve been sadly remiss in posting about heartbleed on our status blog.
The good news is that we had our old friend, Mario, fix and fortify against Heartbleed the very week it happened. We are very thankful for his help, and happy to report that you don’t have to worry about any information leak when it comes to your most private, thought streaming, 750words.
Thank you for your patience in hearing back from us and, as always, happy writing!!
I know I’ve said a million times that Eternity is almost fixed but WOAH, it is still not there. We are having to manually run a script for every day since last August to fix this problem. At this rate, we are cruising through perhaps one week for every day we work.
I’m pretty annoyed, but we are plugging on. It’s going to take some (MORE) time, but we’ll get there.
As ever, thanks for your patience and support!
I’m happy to report that our Eternity feature is so, so close to being fixed.
The problem was a bit more complicated than we initially realized. We had to call our old friend and former Customer Service/ Tech support friend Mario up in Seattle to help out. Now, the robots are busy collecting ALL the words you have put into our little site since last November so that they can reassess your statistics and get up to date.
Hopefully this process will be done by this weekend and everything will once again be glorious in chart land! I will post here to let you know when everything is finalized, so that you can report in yourselves and verify that this pesky problem is overcome.
Thank you so much for all your patience about this! A special shout out to all of you who wrote in your well wishing during my season of convalescence. It has meant the world to me! I am definitely on the mend and happy to be working busily again.
Onward with the happiest of writing,
I am happy to tell you that I am alive, but not happy to share that I managed to contact the H1N1 virus about a week after my surgery. Because I was already immune compromised, It has not been easy to recover.
I am just well enough to walk (very very slowly) on crutches to my nearest coffee shop, and hope to be able to catch up on our customer service requests there by the end of the month. I am very very far behind at this point.
Our Eternity section is still down. I still have not scheduled a work date for Buster to fix it. We are just maxed out for this month and begging forgiveness and patience from our community here, our friends, and our family.
Hello Wordly Writers!
I am sad to report that I am laying here in bed for what feels like the umpteenth day in a row after a surgery. As a result of my convalescence, which immediately followed a week long vacation, I am very behind on answering requests at this time.
I intend to spend some hours today sifting through my customer service requests, but will require some patience this month.
A few quick points:
- I am noticing several complaints that our email verification system is bugging out, and asking you time and again to verify your email. Sorry about that! We will fix it the moment we can.
- I am also still seeing a handful of complaints that the stats aren’t working. That will require more doing from Buster, and I’m not sure when he will have time to address it between working full time and taking all care for bedridden me and small fry, Niko.
I will try to update here as the status of things change. In the meantime, thank you as always for your patience and happy writing!
Hello my wordily friends!
We’ve had a lot of complaints about the Eternity stats and charts showing no data. The problem seems to have solved itself; the feature is loading fine for us. But as we did literally nothing to fix it, we are wondering if this is a fake fix.
If any of you notice the charts and graphs in your Eternity section as showing no data, please let us know! We would love to see an image of what you are seeing, so we can hash out any bugs.
As always, thank you! We hope you all have the happiest words of the season.
Buster and Mario managed to get everything fixed on Saturday morning. While I’m not sure if your points will be retroactively applied or not, things should move forward with regularly from this point out.
As always, let me know in our customer service section if you need assistance with anything!
Hello, wordily writers!
Buster and I recently discussed me posting more in the 750words blog, as I am at the helm here with all things that don’t involve code and talking to many of you on a regular basis. I’m excited about that!
I am not excited that my first posting here is one where I inform you all that we are beating down a big bug that is preventing email verification from happening and our Daily Nudge from going out. Our points system and time off feature is also affected by this, and I thank the many of you who wrote us this week in alert!
Buster is working with our old friend in technology, Mario, whom many of you will remember if you submitted help requests before I took over his job last January. Together, they are trying to sort out the confusion.
Thank you all for your patience. We will have all our features up and running very soon, I hope!